Frequently asked questions

No. Most outsourcing fails at the same point. You get a person, but no process around them, no owner, no backup and no reporting. We build and run the process first. The person doing the work is one part of it, so the system keeps working even if the person changes.

Against the numbers we agree on at the start. Every KPI is tracked in the Managed OS, and you get a weekly performance and efficiency report. If something starts to slip, we catch it early and fix it before it becomes a problem.

Before we start, we agree with you on the numbers that define success, such as leads booked, tickets resolved or tasks delivered. What you pay depends on hitting those numbers (there may be a small base fee depending on the project). You never pay a premium for hours that didn’t produce results.

Keep the work that defines your business in-house, close to you. Hand off the work that’s well defined, measurable and stuck because nobody has time for it. That’s where outside capacity pays off fastest, without the cost and months it takes to build it yourself.

A freelancer works to a brief you write and manage, and usually splits their time across clients. We build the process, manage it and deliver on agreed metrics.

A staffing agency finds you a person and leaves you to manage them. We deliver the work. We design the process, run it with a dedicated manager and are paid mainly on results. You pay for the outcome, not the placement.

In four steps. We assess what’s blocking the work, then design the process, tools and dashboard around it. We put the right people on the work and manage it. Then, every week, we track the numbers we agreed upon upfront, so you can see the work moving.

Pricing depends on the work and the results we agree on. Most of what you pay is tied to performance, so our incentive matches yours. Overall, the cost for the value you get is lower than an in-house team or conventional outsourcing. We give you a clear idea of the cost upfront, with a no-hidden-fees guarantee.

You do. Everything we produce for you, including the process, the documents, the tools we set up and the knowledge behind your project, belongs to you.

Through the Managed OS, which comes with every project. It gives you direct access to your manager and our core team, and it’s where you share feedback and manage everything about your project. You can also reach our core team by email or any other channel you prefer.

You take everything with you. Because we document the process, tools and knowledge as we go, the work can move to your own team or another provider without starting over.